Search this Site:

Box Office

Welcome to The Leys Box Office

If this is your first visit, please read the important information below. Terms and conditions apply.

All listed events take place in Great Hall unless otherwise specified. See below for visitor information.

If a Leys School event does not appear here, please contact the School Office for details. For non-Leys performances, please check the event publicity.

If you are using a mobile device (or if the Box Office does not display below), please click here to open in a new window.

 

Click here for ‘Best in Comedy’ Cambridge Comedy Night 18+ (15 April)

Important Booking Information

  • Please ensure that you follow all steps of the booking process and receive a confirmation e-mail for your booking to be complete.
  • You will need to print your own ticket, or bring it to the venue on a mobile device (please open the PDF ticket attached to your confirmation e-mail).
  • On arrival at the venue, present your printed or mobile ticket, ensuring that the seating information and barcode are clearly visible.
  • Tickets for Leys pupils and staff are usually free for internal events (see T&C for restrictions). Please use the school postcode (CB2 7AD) and your Leys e-mail address when making a booking. Parents/guardians may book a free ticket on behalf of a pupil so that you can sit together.
  • Read the event information and check your basket carefully before completing the booking. In some cases tickets are non-refundable and/or subject to other restrictions.
  • If you are unable to attend, please make every effort to cancel or exchange your ticket. Tickets can only be cancelled up to 24 hours before the day of performance.
  • By using this system, you agree to our Terms and Conditions (see below).

 

Contacting the Box Office

Cannot find your ticket? Please enter your e-mail address under “Lost your e-ticket” at www.ticketsource.co.uk/help

If you have any other queries, or wish to cancel your tickets, use the “Contact an event organiser” form at the above link. Alternatively, you can contact the Theatre Manager directly by e-mail.

Please do not e-mail or call with ticket requests, as we are unable to process bookings by telephone or e-mail. All ticket sales and payments are handled by TicketSource on behalf of The Leys.

Unfortunately, we are also unable to process part-refunds or ticket exchanges where the new ticket total differs from the original ticket total.

If you would prefer to book tickets by telephone and/or to receive your tickets in the post, please call TicketSource on 0333 666 3366 (local rate). All bookings by telephone are subject to a £2 booking fee (including standard post delivery).

Cancellations and exchanges are subject to our Terms and Conditions (see tab below).

Visitor Infomation

Great Hall

Our main venue is located within The Leys campus, a short walk from any of our entrances. Pedestrian access is best from our Trumpington Road main gate. Great Hall is signposted within the campus for all public/non-Leys events.

Cyclists are welcome to secure bikes at the covered racks near to the Trumpington Road entrance, or anywhere which does not block a pathway near to Great Hall (cycles are left at the owner’s risk).

The Leys School is a non-smoking campus, including outside areas.

 

Car Parking

There is very limited car parking available on site. We do not provide any public car parking (except when clearly stated on event publicity). We advise patrons to use public transport, cycle, or find alternative parking arrangements off site. Traffic in Cambridge can be busy at all times of the day, so please allow sufficient time to reach the venue.

If you do bring your car to the site, vehicle access is only via the Fen Causeway gate (unless instructions are received to the contrary). We kindly ask patrons to park considerately by not blocking any roadways or paths, nor to park in reserved bays. Vehicles are left at the owner’s risk.

Some on-street parking is available south of the school on Trumpington Road and other surrounding streets (please check restrictions). Our nearest public car parks are Queen Anne Terrace and Grand Arcade (allow 15-20 min walk).

There is also a nearby car park at Lammas Land, which is a short walk across Coe Fen, but this car park closes at dusk, so will not be suitable for most evening events.

Please note that the Cambridge Park & Ride service finishes at 8pm.

Further parking information can be found at www.cambridge.gov.uk/parking

 

Accessibility & Reserved Parking

Wheelchairs & Carers

Wheelchair spaces are available in the Stalls or Circle of Great Hall, and can be booked in the normal way when available. For other venues, or unreserved events, please contact the Box Office or the event organiser in advance.

If you require a carer seat, or have any other accessibility needs, please let us know.

In some cases for busy events, wheelchair spaces will be released for general sale when there are no other seats available.

Great Hall is fully accessible for all users. Facilities in other venues may vary.

 

Reserved Parking

Disabled or infirm patrons may reserve a parking bay by advance request. These are located adjacent to Great Hall and must be booked in advance, subject to availability. Click here to Request Reserved Parking.

The nearest unreserved disabled parking bay is located in the visitors’ parking area off Fen Causeway, which is approximately 300m from Great Hall.

 

Induction Loop

An induction loop is provided in Great Hall for hard-of-hearing patrons.

 

Box Office Terms and Conditions

Data Processing

You are required to provide personal information when you book tickets. This information is handled by our Box Office provider, TicketSource, in accordance with their privacy and data processing policy, which can be read during the booking process.

The Leys has access to your personal information (but not any financial details), which is used for identifying bookings and to contact you if required in relation to your booking. At the present time, The Leys does not use the Box Office for marketing purposes and you will not receive any marketing information from the Box Office, except for communications directly related to your booking. Your details are retained for up to 24 months. You may ask for your details to be removed from our database at any time.

On occasion, for events outside of Great Hall or non-Leys events, the information for those who have booked for the particular event will be shared with other selected staff or external event organisers.

Privacy Notice

 

Pupil Tickets

Current pupils at The Leys are entitled to one free ticket per event (for internal events only), which must only be used by the pupil concerned. Parents/guardians may book a ticket on behalf of a pupil in order to reserve seats together (maximum of 2 pupil tickets per booking).

For the avoidance of doubt, pupil tickets are only valid when accompanied by a School ID/access card per individual ticket. Use of pupil tickets will be checked at the venue.

A pupil making a booking on behalf of another pupil is responsible for the use of all tickets booked under that name. Unused tickets may be reported to HsMs, who will take appropriate sanctions if effort has not been made to cancel or exchange unwanted tickets.

Pupils should only use the e-ticket option to avoid incurring charges.

 

Staff Tickets

Staff members at The Leys may book free tickets (for internal events only), up to the maximum allocated per event.

For the avoidance of doubt, staff tickets are only valid when accompanied by at least one Staff ID/access card per group, unless otherwise arranged with the Theatre Manager.

Staff should only use the e-ticket option to avoid incurring charges.

 

Payments

Tickets can be purchased using most credit/debit cards. All purchases are subject to the Terms and Conditions of our Box Office provider, TicketSource. Any payment queries should be directed to TicketSource.

 

Telephone Booking Service

Use of the TicketSource telephone service will incur an additional booking fee. TicketSource are acting as booking agents for The Leys. Cancellations, exchanges or other general enquiries are not possible using the telephone service.

 

Lost / Incorrect Tickets

If a valid ticket (either e-ticket or printed) or proof of purchase (e.g. copy of confirmation e-mail) cannot be provided at the venue, it may not be possible to admit you to the event, nor will you be entitled to any refund.

It is your responsibility to ensure that you have booked for the correct date/time event. Please check all details carefully during the booking process and check the confirmation e-mail after booking.

If you have lost your ticket or confirmation e-mail, or believe your ticket to be incorrect/invalid, please use the appropriate contact form at TicketSource or contact the Box Office by e-mail for clarification. Lost or forgotten tickets can be re-issued at the venue, at the discretion of the Theatre Manager (only available for certain Great Hall events).

 

Duplicate Tickets

Tickets can only be used once. If multiple copies of the same ticket are presented at the venue, for whatever reason, the ticket is void and it may not be possible to admit you to the event, nor will you be entitled to any refund.

In the case of bookings with more than one ticket, or a group ticket, the ticket holder must ensure that all persons in the group shall enter the venue at the same time, or that each person has their own individual ticket ready to present.

 

Cancellations / Refunds / Exchanges

Tickets may be cancelled or exchanged by request to the Box Office using the appropriate contact form at TicketSource or by e-mail at least 24-hours before the day of the event. Please check the event description for any specific restrictions. Refunds are subject to a deduction of no more than 10% of the total value to cover the booking fee imposed by our supplier. Any fees for additional services (e.g. telephone bookings / postal or mobile tickets) cannot be refunded.

Unfortunately, it is not possible to exchange tickets where the new ticket total differs from the original ticket total. In this situation, you will need to re-book then request a cancellation of your original tickets (as stated above).

Refunds will not be given for any unused, incorrect or returned tickets within 24-hours of the event or at the venue.

Pupil and staff tickets may be exchanged internally with another pupil or member of staff, but the new ticket holder must be in possession of the appropriate valid ticket (e-ticket or printed confirmation).

Alternative arrangements may apply to non-Leys events. Please check with the event promoter.

We will endeavour to contact you in the unlikely situation that we need to change or cancel an event, but we reserve the right to make changes or cancel the advertised programme at any time without notice.

 

Cancellation Insurance & Additional Services

TicketSource offer additional cancellation insurance for your booking. This is outside of our control and not part of The Leys School. If you need to make a claim, you will need to contact TicketSource / Booking Protect in accordance with their instructions.

Any additional services purchased or booked via TicketSource are not part of The Leys School and not under our control.

 

Latecomers / Right to Refuse Admission

We reserve the right to refuse admission to any person at any time. Latecomers may not be admitted until a suitable break in the performance.

 

Cameras & Recording Equipment

All cameras and recording equipment, including mobile telephones, are prohibited from use during most performances. Your attendance at the event is consent to appear in any official photography or filming for that event.

 

Non-Leys Events

An ‘external event’ is any event taking place at The Leys but not organised or managed by The Leys, such as a theatre company or promoter hiring Great Hall for their performance.

Special terms and conditions may apply to these events. Please contact the event promoter if you need more information.

 

Discover more at The Leys

Great Hall

Great Hall is our Performing Arts Centre, completed in September 2013 and officially opened by HRH the Earl of Wessex in January 2014.

More information

Find Us

We are very much looking forward to welcoming you to The Leys.

More information

Music School

The Music School was opened in 2005 by Julian Lloyd Webber. The Recital Hall and other rehearsal venues are available to hire during school holidays.

More information