You are required to provide personal information when you book tickets. This information is handled by our Box Office provider, TicketSource, in accordance with their privacy and data processing policy, which can be read during the booking process.
The Leys has access to your personal information (but not any financial details), which is used for identifying bookings and to contact you if required in relation to your booking. At the present time, The Leys does not use the Box Office for marketing purposes and you will not receive any marketing information from the Box Office, except for communications directly related to your booking. Your details are retained for up to 24 months. You may ask for your details to be removed from our database at any time.
On occasion, for events outside of Great Hall or non-Leys events, the information for those who have booked for the particular event will be shared with other selected staff or external event organisers.
Current pupils at The Leys are entitled to ONE free ticket per event (for internal events only), which must only be used by the pupil concerned. Parents/guardians may book a ticket on behalf of a pupil in order to reserve seats together (maximum of 2 pupil tickets per booking).
For the avoidance of doubt, pupil tickets are only valid when accompanied by a School ID/access card per individual ticket. Use of pupil tickets will be checked at the venue.
A pupil making a booking on behalf of another pupil is responsible for the use of all tickets booked under their name. Unused tickets may be reported to HsMs, who will take appropriate sanctions if effort has not been made to cancel or exchange unwanted tickets as this may prevent others from attending.
Pupils should only use the e-ticket option to avoid incurring charges.
Staff members at The Leys may book free tickets (for internal events only), up to the maximum allocated per event.
For the avoidance of doubt, staff tickets are only valid when accompanied by at least one Staff ID/access card per group, unless otherwise arranged with the Theatre Manager.
Staff should only use the e-ticket option to avoid incurring charges.
Tickets can be purchased using most credit/debit cards. All purchases are subject to the Terms and Conditions of our Box Office provider, TicketSource. Any payment queries should be directed to TicketSource.
Telephone Booking Service
Use of the TicketSource telephone service will incur an additional booking fee (from 1st March 2024 this service is free). TicketSource are acting as booking agents for The Leys. Cancellations, exchanges or other general enquiries are not possible using the telephone service. Tickets sent by post will incur an additional £2.50 postage fee (only available via the telephone service).
Lost / Incorrect Tickets
If a valid ticket (either e-ticket or printed) or proof of purchase (e.g. confirmation e-mail) cannot be provided at the venue, it may not be possible to admit you to the event, nor will you be entitled to any refund.
It is your responsibility to ensure that you have booked for the correct date/time event. Please check all details carefully during the booking process and check the confirmation e-mail after booking.
If you have lost your ticket or confirmation e-mail, or believe your ticket to be incorrect/invalid, please use the appropriate contact form at TicketSource or contact the Box Office by e-mail for clarification. Lost or forgotten tickets can be re-issued at the venue, at the discretion of the Theatre Manager (only available for certain Great Hall events).
Tickets can only be used once. If multiple copies of the same ticket are presented at the venue, for whatever reason, the ticket is void and it may not be possible to admit you to the event, nor will you be entitled to any refund.
If tickets are issued which allow more than one person to be admitted, the ticket holder must ensure that all persons in the group shall enter the venue at the same time.
Cancellations / Refunds / Exchanges
Tickets may be cancelled or exchanged by request to the Box Office using the appropriate contact form at TicketSource or by e-mail at least 24-hours before the day of the event. Please check the event description for any specific restrictions. Refunds are subject to a deduction of no more than 10% of the total value to cover the booking fee imposed by our supplier. Any fees for additional services (e.g. telephone bookings / postal or mobile tickets) cannot be refunded.
Unfortunately, it is not possible to exchange tickets where the new ticket price differs from the original amount paid. In this situation, you will need to re-book then request a cancellation of your original tickets (as stated above).
Refunds will not be given for any unused, incorrect or returned tickets within 24-hours of the event or at the venue.
Pupil and staff tickets may be exchanged internally with another pupil or member of staff, but the new ticket holder must be in possession of the appropriate valid ticket (e-ticket or printed confirmation). Verbal instructions will not be accepted.
Alternative arrangements may apply to non-Leys events. Please check with the event promoter.
We will endeavour to contact you in the unlikely situation that we need to change or cancel an event, but we reserve the right to make changes or cancel the advertised programme at any time without notice.
Refund Protection & Additional Services
TicketSource offer additional cancellation insurance for your booking. This is outside of our control and not part of The Leys School. If you need to make a claim, you will need to contact XCover in accordance with their instructions.
Any additional services purchased or booked via TicketSource are not part of The Leys School and not under our control.
Latecomers / Right to Refuse Admission
We reserve the right to refuse admission to any person at any time. Latecomers may not be admitted until a suitable break in the performance.
Cameras & Recording Equipment
All cameras and recording equipment, including mobile telephones, are prohibited from use during most performances. Your attendance at the event is consent to appear in any official photography or filming for that event.
An ‘external event’ is any event taking place at The Leys but not organised or managed by The Leys, such as a theatre company or promoter hiring Great Hall for their performance.
Special terms and conditions may apply to these events. Please contact the event promoter if you need more information.