The Leys

Box Office

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Welcome to The Leys Box Office.

If this is your first visit, please read the important information further down this page. Terms and conditions apply.

If a Leys School event does not appear here, please contact the School Office for more information. External shows/events often have their own Box Office arrangements - please check the event publicity.

Tickets for Cambridge Theatre Company can be booked here.

All events take place in Great Hall unless otherwise specified (see below for visitor information).

 

See all Events


Important Information

  • Please ensure that you complete all steps of the booking process and receive a confirmation e-mail for your booking to be complete. If in doubt, please contact the Box Office.
  • You will need to print your own ticket, or bring it to the venue on a mobile device.
  • On arrival at the venue, present your printed or mobile e-ticket, ensuring that the information is clearly visible.
  • Tickets for Leys pupils and staff are usually free for internal events (see T&C for restrictions). Please use the school postcode (CB2 7AD) and your Leys e-mail address when making a booking. Parents/guardians may book a free ticket on behalf of a pupil so you can sit together.
  • Please note that in some cases tickets are non-refundable and/or subject to other restrictions. Please read the event information and check your basket carefully before completing the booking.
  • By using this system, you agree to our Terms and Conditions (see below).

Contacting the Box Office

If you have any problems or queries, contact the Theatre Manager by e-mail.

Please do not e-mail or call with ticket requests, as we are unable to process bookings by telephone or e-mail. All ticket sales and payments are handled by an external provider, TicketSource.

If you would prefer to book tickets by telephone, please call TicketSource on 0333 666 3366 (local rate). Please note that all bookings by telephone are subject to a £1.50 booking fee.

For cancellations, please read our Terms and Conditions (see drop-down tab below).

Visitor Information

Great Hall

Great Hall is located within The Leys campus, a short walk from any of our entrances. Pedestrian access is best from our Trumpington Road main gate. Great Hall is signposted for external events. All venues can be found on the campus map:

Location & Directions

The Leys School is a non-smoking campus, including outside areas.


Car Parking

There is very limited car parking available on site. There is no public car parking for external events. We advise patrons to use public transport or find alternative parking arrangements off site. Traffic in Cambridge can be busy at all times of the day, so please allow sufficient time to reach the venue.

Some on-street parking is available south of the school on Trumpington Road. Our nearest public car parks are Queen Anne Terrace and Grand Arcade (allow at least 15-mins walk). More information.

Please note that the Park & Ride service finishes at 8pm.

Accessibility

Wheelchair spaces are available in the Stalls or Circle of Great Hall, and can be booked in the normal way. For other venues, or unreserved events, please contact the Box Office in advance.

In some cases for busy events, wheelchair spaces will be taken off general sale, in which case please contact the Box Office.

Great Hall is fully accessible for all users. Facilities in other venues may vary.

An induction loop is provided in Great Hall for hard-of-hearing patrons.

Parking

The nearest designated disabled parking bay is located in the visitors' parking area off Fen Causeway, which is c.250m from Great Hall.

We are also able to reserve spaces for disabled or infirm patrons, by advance request. These are located adjacent to Great Hall and must be booked in advance, subject to availability.

Request Reserved Parking

Box Office Terms & Conditions

Pupil Tickets

Current pupils at The Leys are entitled to one free ticket per event (for internal events only), which must only be used by the pupil concerned. Parents/guardians may book a ticket on behalf of a pupil, in order to reserve seats together (maximum of 2 pupil tickets per booking).

For the avoidance of doubt, pupil tickets are only valid when accompanied by a School ID/access card per individual ticket. Use of pupil tickets will be checked at the venue.

A pupil making a booking on behalf of another pupil is responsible for the use of all tickets booked under his/her name. Unused tickets may be reported to HsMs, who will take appropriate sanctions if effort has not been made to cancel or exchange unwanted tickets.

Pupils should only use the e-ticket option, to avoid incurring charges.


Staff Tickets

Staff members at The Leys may book free tickets (for internal events only), up to the maximum allocated per event.

For the avoidance of doubt, staff tickets are only valid when accompanied by at least one Staff ID/access card per group.

Staff should only use the e-ticket option, to avoid incurring charges.


Payments

Tickets can be purchased using most credit/debit cards. All purchases are subject to the Terms and Conditions of our Box Office provider, TicketSource. Any payment queries should be directed to TicketSource.


Telephone Booking Service

Use of the TicketSource telephone service will incur an additional booking fee. TicketSource are acting as booking agents for The Leys. Cancellations, exchanges or other general enquiries are not possible using the telephone service.


Lost/Incorrect Tickets

If a valid ticket (either e-ticket or printed) or proof of purchase (e.g. copy of confirmation e-mail) cannot be provided at the venue, it may not be possible to admit you to the event, nor will you be entitled to any refund.

It is your responsibility to ensure that you have booked for the correct date/time event. Please check all details carefully during the booking process, and check the confirmation e-mail after booking.

If you have lost your ticket or confirmation e-mail, or believe your ticket to be incorrect/invalid, please contact the Box Office by e-mail for clarification. Lost or forgotten tickets can be re-issued at the venue, at the discretion of the Theatre Manager (only available for Great Hall events with reserved seating).


Duplicate Tickets

E-tickets can only be used once. If multiple copies of the same ticket are presented at the venue, for whatever reason, the ticket is void and it may not be possible to admit you to the event, nor will you be entitled to any refund.

Note that in some cases only one ticket is issued per booking, regardless of the number of seats, so groups must arrive together at the venue. Do not print multiple copies of the same ticket.


Cancellations/Refunds

Tickets may be cancelled by request to the Box Office by e-mail at least 24-hours before the day of the event. Refunds are subject to a deduction of no more than 10% of the total value to cover the booking fee imposed by our supplier. Any fees for additional services (e.g. telephone bookings / postal or mobile tickets) cannot be refunded.

Refunds will not be given for any unused, incorrect or returned tickets at the venue.

Pupil and staff tickets may be exchanged internally with another pupil or member of staff, but the new ticket holder must be in possession of the appropriate valid ticket (e-ticket or printed confirmation).

Alternative arrangements may apply to external events. Please check with the event promoter.

We will endeavour to contact you in the unlikely event that we need to change or cancel an event, but we reserve the right to make changes or cancel the advertised programme at any time without notice.


Latecomers/Right to Refuse Admission

We reserve the right to refuse admission to any person at any time. Latecomers may not be admitted until a suitable break in the performance, or not at all.


Cameras & Recording Equipment

All cameras and recording equipment, including mobile telephones, are prohibited from use during most performances. Your attendance at the event is consent to appear in any official photography or filming for that event.


External Events

Please note that external events are not managed by The Leys. Special terms and conditions may apply. Please contact the event promoter if you need more information.


CONTACT US

AND DISCOVER THE LEYS FOR YOURSELF

01223 508900

The Leys School

Cambridge

CB2 7AD

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